Refund and Returns Policy

1. General Overview

At FutureBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Returned Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Products that show signs of wear, damage, or missing components will be refused.

3. Refund Process

3.1 Initiating a Refund

To start a refund, contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide your order number, reason for the return, and any supporting documentation (e.g., photos of damage).

3.2 Inspection and Approval

After we receive the returned item, our team will inspect it to confirm it meets the eligibility criteria. If approved, the refund will be processed using the original payment method within 7‑10 business days.

3.3 Refund Amount

Refunds will include the purchase price of the product(s) only. Shipping charges are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

4. Return Shipping

4.1 Customer Responsibility

Unless the return is a result of our error, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4.2 Address for Returns

All returns should be sent to the following address:

FutureBuy Returns Department
[Address Placeholder]

5. Non‑Returnable Items

• Gift cards or digital download codes
• Personalized or custom‑made products
• Health and personal care items that have been opened

6. User Responsibilities

By placing an order on FutureBuy, you agree to:

• Provide accurate contact and shipping information.
• Comply with the return timeline and condition requirements.
• Cover any applicable return shipping costs.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. FutureBuy reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Website: https://www.futurebuy.store